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2017 WCCF Individual Finalists

We're delighted to confirm that the Winners of the Company Categories in the 2017 Welsh Contact Centre Awards are...

People Development

BT
Barclays Bank - Winner
Blackhorse Finance
RCN Direct
DVLA
Lloyds Banking Group
Optimum Credit

Support Team of the Year

AA Driving Schools
Deloitte - Winner
Legal & General Insurance
DVLA
CGI - Highly Commended
Principality Building Society
Target
 

Best Use of Technology

Barclays Bank
Conduit - Winner
Deloitte
Legal & General Investments
We Fight Any Claim  

Customer Engagement

Molson Coors
Contact Centre Cymru
Target - Winner
 

People Engagement

Vale of Glamorgan Council
Barclaycard - Winner
Molson Coors
Gladiator
 

Diverse Workplace 

Firstsource Solutions - Firstsource Solutions
Barclays Bank
Deloitte
Lloyds Banking Group
Cardiff Council Telecare
 

Performance & Quality 

Legal & General Insurance
Nemo Personal Finance
Firstsource Solutions
Dwr Cymru - Winner
We Fight Any Claim
 

Business Improvement Strategy

TUI
SSE
Nemo Personal Finance - Winner
Blackhorse Finance
Wales & West Utilities
Dwr Cymru - Highly Commended
Conduit
 

Outsourced Contact Centre of the Year 

Firstsource Solutions
Conduit - Winner
Target
 

Contact Centre of the Year (In House) 

Small
Zip World
RCN Direct
Legal & General Investments - Winner
 
Medium
Deloitte
SSE
Connect 2 Cardiff
Molson Coors - Winner
 
Large
Barclays Bank
Gladiator
Lloyds Banking Group - Winner
View the Individual Finalists!