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2017 WCCF Individual Finalists

We're delighted to confirm that the Individual Finalists for the 2017 Welsh Contact Centre Awards are...

Apprentice/Newcomer of the Year

Annabelle Bramley, HSBC
Nicholas McGowan, Deloitte
Owain Taylor, Dwr Cymru
Rees Williams, CGI
Jehad Mohammed, AA Driving Schools
Stephen Malolepszy, Lloyds Banking Group
Rebecca Crancher, Principality Building Society

Support Person of the Year

Gareth Davies, Legal & General Insurance
Cathy Fisher, SSE
Ryan Thomas, Molson Coors
Alex Owen, CGI
Simon Maitland-Thomas, Blackhorse Finance
Rachel Hurley, Lloyds Banking Group
Malak Misbah, Connect 2 Cardiff
Chris Evans, RCN Direct 

Sales Agent of the Year

Sarah Jenkins, AA Driving Schools
Olivia Chugg, Virgin Atlantic Airways
Lauren Roberts, Zip World
Sally Richards, Molson Coors
Dale Clawson, Legal & General Insurance
Emily Cull, Principality Building Society
James Stace, Virgin Atlantic Airways
Martin Grennan, Firstsource Solutions

Customer Service Representative of the Year

Emma Fishwick, HSBC
Adam Johns, Lloyds Banking Group
Gavyn Thomas, Legal & General Investments
Kayleigh Roberts, Zip World
Lewis Cook, Wales & West Utilities
Paul Sullivan, Dwr Cymru
Rebecca Davies, Deloitte
Adam Robinson, Admiral

Team Leader of the Year

Jaqui Pace, Barclaycard
Steve Evans, BT
Russ Roberts, Legal & General Investments
Faye Bevans, Conduit
James Trask, EE
Amy Waite, Marston's Holdings
Lucy Boycott, Insure Your Motor
Wayne Roberts, TUI

Trainer of the Year

Chris McVeigh, Principality Building Society
Kim Hughes, Firstsource Solutions
Neil Andrews, Target

Support Manager of the Year

Jen O’Brien, Blackhorse Finance
Grant Williams, Legal & General ICS
Tilla Singh, Firstsource Solutions
Julia Summerhayes, HSBC
Mike Morris, Legal & General Insurance

Contact Centre Manager of the Year

Angela Terry, TUI
Karen Davies, BT
Saira Mackney, Barclays Home Solutions
Nicola Hanigan, Lloyds Banking Group
Rhian Williams, DVLA
Gabrielle Walker, Marston's Holdings
Emma Lockett, Contact Centre Cymru    

Contact Centre Leader/Senior Manager 

Andrea Thomas, Blackhorse Finance
Allison McCarthy, EE
Ben Edwards, Firstsource Solutions
Marc Lee, Legal & General Investments 

For details of the Company Finalists - click here