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2018 WCCF Company Finalists

Support Team of the Year

AA Driving School
Deloitte
Dwr Cymru Welsh Water
Legal & General Investment
Lloyds Banking Group
HSBC
Legal & General Retirement

Customer Engagement

Arvato
Dwr Cymru Welsh Water
Target
Firstsource Solutions

People Development

Admiral 
HSBC
Blackhorse Motor Operations
Lloyds Banking Group
Conduit
Target
Legal & General Retirement
Cunningham Lyndsey

Diverse Workplace 

Legal & General Insurance
Deloitte
Admiral
Lloyds Banking Group
Conduit

People Engagement

RCN Direct
Firstsource Solutions
Target
Dwr Cymru Welsh Water
Molson Coors
Admiral
Conduit

Business Improvement Strategy

Firstsource Solutions
Wales & West Utilities

Molson Coors
Dwr Cymru Welsh Water
Virgin Media
Principality Building Society
HSBC
V12 Retail Finance

Contact Centre of the Year (In House) 

Small Contact Centre of the Year  
Legal & General Investment Management (Intermediary Operations)
Student Finance Wales
RCN Direct
Legal & General Assurance
Principality Building Society
Medium Contact Centre of the Year
Molson Coors
Deloitte
Marston Group 
Large Contact Centre of the Year  
Admiral
EE
Gladiator
Lloyds Banking Group 

Outsourced Contact Centre of the Year

Target
Firstsource
Conduit