2018 WCCF Company Finalists

Support Team of the Year

AA Driving School
Deloitte
Dwr Cymru Welsh Water
Legal & General Investment – Joint Winner
Lloyds Banking Group – Joint Winner
HSBC
Legal & General Retirement

Customer Engagement

Arvato – Winner
Dwr Cymru Welsh Water
Target
Firstsource Solutions

People Development

Admiral

HSBC

Blackhorse Motor Operations

Lloyds Banking Group

Conduit

Target – Winner

Legal & General Retirement

Cunningham Lyndsey

Diverse Workplace

Legal & General Insurance – Winner
Deloitte
Admiral
Lloyds Banking Group
Conduit

People Engagement

RCN Direct
Firstsource Solutions – Winner
Target
Dwr Cymru Welsh Water
Molson Coors
Admiral
Conduit

Business Improvement Strategy

Firstsource Solutions
Wales & West Utilities – Joint Winner
Molson Coors
Dwr Cymru Welsh Water
Virgin Media – Joint Winner
Principality Building Society
HSBC
V12 Retail Finance

Contact Centre of the Year (In House)

Small Contact Centre of the Year

Legal & General Investment Management (Intermediary Operations)

Student Finance Wales

RCN Direct – Highly Commended

Legal & General Assurance

Principality Building Society – Winner

Medium Contact Centre of the Year

Molson Coors – Winner

Deloitte

Marston Group

Large Contact Centre of the Year

Admiral

EE – Highly Commended

Gladiator

Lloyds Banking Group – Winner

Outsourced Contact Centre of the Year

Target

Firstsource – Winner

Conduit