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2018 WCCF Company Finalists

Support Team of the Year

AA Driving School
Deloitte
Dwr Cymru Welsh Water
Legal & General Investment – Joint Winner 
Lloyds Banking Group – Joint Winner
HSBC
Legal & General Retirement

Customer Engagement

Arvato – Winner
Dwr Cymru Welsh Water
Target
Firstsource Solutions

People Development

Admiral 
HSBC
Blackhorse Motor Operations
Lloyds Banking Group
Conduit
Target – Winner
Legal & General Retirement
Cunningham Lyndsey

Diverse Workplace 

Legal & General Insurance – Winner
Deloitte
Admiral
Lloyds Banking Group
Conduit

People Engagement

RCN Direct
Firstsource Solutions – Winner
Target
Dwr Cymru Welsh Water
Molson Coors
Admiral
Conduit

Business Improvement Strategy

Firstsource Solutions
Wales & West Utilities – Joint Winner

Molson Coors
Dwr Cymru Welsh Water
Virgin Media – Joint Winner
Principality Building Society
HSBC
V12 Retail Finance

Contact Centre of the Year (In House) 

Small Contact Centre of the Year  
Legal & General Investment Management (Intermediary Operations)
Student Finance Wales
RCN Direct – Highly Commended
Legal & General Assurance
Principality Building Society – Winner
Medium Contact Centre of the Year
Molson Coors – Winner
Deloitte
Marston Group 
Large Contact Centre of the Year  
Admiral
EE – Highly Commended
Gladiator
Lloyds Banking Group – Winner

Outsourced Contact Centre of the Year

Target
Firstsource – Winner
Conduit