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2019 WCCF Company Winners

Support Team of the Year

HSBC
AA Driving School
Admiral - Silver
Lloyds Banking Group
Legal & General Investments
BT
Conduit Global
Optimum Credit - Gold Winner
DVLA

Customer Engagement

Blackhorse Finance
Legal & General Retirement - Silver
Student Finance Wales
Principality Building Society - Gold Winner
Office for National Statistics

People Development

BT - Gold Winner
Firstsource Solutions
Legal & General Assurance
Legal & General Investments - Silver
Optimum Credit

Diverse Workplace 

RCN Direct
Deloitte
Conduit Global
Lloyds Banking Group

People Engagement

HSBC
Molson Coors
Firstsource Solutions - Gold Winner

Business Improvement Strategy

HSBC
BT - Gold Winner
Principality Building Society
V12 Retail Finance - Silver
Conduit Global
We Plan Group
Firstsource Solutions
Optimum Credit
Deloitte

Contact Centre of the Year (In House) 

Small

Student Finance Wales
Legal & General Direct Sales
Legal & General Insurance - Gold Winner

Medium

Molson Coors - Gold Winner
Marston Group
Deloitte

Large

EE - Gold Winner
BT
Lloyds Banking Group

Outsourced Contact Centre of the Year

Consumer Helpline
Conduit Global - Gold Winner
CGI

Shared Service Centre of the Year

Arvato
Deloitte - Gold Winner