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2019 WCCF Awards Finalists

We're delighted to confirm the finalists for the 2019 Welsh Contact Centre Awards are:

AA Driving Schools  |  AA Insurance |  Admiral  |  Arvato  

Black Horse Motor Operations  |  BT Cardiff  |  BT Swansea  |  BU-UK  

CGI  |  Conduit  |  Consumer Helpline |  Citizen's Advice

Deloitte  |  DVLA  | Dwr Cymru-Welsh Water  |  EE 

Firstsource Solutions  | HSBC  |  Legal & General Direct Sales

Legal & General Insurance |  Legal & General Investments | Legal & General Retirement 

Lloyds Banking Group  |  Marston Group  |  Molson Coors 

Office for National Statistics  |  Optimum Credit  |  Principality Building Society

RCN Direct  |  Sedgwick International  |  Student Finance Wales  |  Target Group

V12 Retail Finance | We Plan Group

Please click on the links below for details of the respective categories:

2019 Individual Finalists

2019 Company Finalists 

Organised by the Welsh Contact Centre Forum, the Welsh Contact Centre Awards celebrate the outstanding contribution by individuals and organisations in a sector which has grown to contribute £650m annually to the Welsh economy. 
Sandra Busby, Managing Director of the Welsh Contact Centre Forum said: 
"The sector currently employs 32,000 people (compared to just 10,000 people 20 years ago), and these Awards celebrate the very best of the Welsh contact centre industry. We thank all of the organisations who entered and wish all finalists the very best of luck at the forthcoming ceremony."
Ian Rothwell, Managing Director at headline sponsors, RW Learning, said:
"RW Learning are delighted to be part of this year's prestigious Awards as headline sponsor. The quality this year has 'set the bar higher' and each and every one of the applicants are winners to get this far. The effort, energy and resilience within the industry is second to none, and it's a pleasure to be part of this event and celebrating the successes of some great people."

The winners will be revealed at a glittering awards ceremony on Friday 8th March 2019 at Wales Millennium Centre. 

The event is nearly sold out.

For details of the remaining packages please contact the event manager e: