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2019 WCCF Company Finalists

Support Team of the Year

HSBC
AA Driving School
Admiral
Lloyds Banking Group
Legal & General Investments
BT
Conduit Global
Optimum Credit
DVLA

Customer Engagement

Blackhorse Finance
Legal & General Retirement
Student Finance Wales
Principality Building Society
Office for National Statistics

People Development

BT
Firstsource Solutions
Legal & General Assurance
Legal & General Investments
Optimum Credit

Diverse Workplace 

RCN Direct
Deloitte
Conduit Global
Lloyds Banking Group

People Engagement

HSBC
Molson Coors
Firstsource Solutions

Business Improvement Strategy

HSBC
BT
Principality Building Society
V12 Retail Finance
Conduit Global
We Plan Group
Firstsource Solutions
Optimum Credit
Deloitte

Contact Centre of the Year (In House) 

Small

Student Finance Wales
Legal & General Direct Sales
Legal & General Assurance

Medium

Molson Coors
Marston Group
Deloitte

Large

EE
BT
Lloyds Banking Group

Outsourced Contact Centre of the Year

Consumer Helpline
Conduit Global
CGI

Shared Service Centre of the Year

Arvato
Deloitte