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Individual Awards

Entry Requirements

Ensure That Your Entries

A) Apprentice/Newcomer of the Year - NEW

This category will recognise apprentices or new members of staff in a non-managerial role who show outstanding occupational progress and a positive approach to employment combined with excellent personal qualities. The judges will be looking for evidence of exceptional vocational competence, achieving great results, making a difference within a short period of time, plus excellent interpersonal skills. Submissions should be no more than 2 sides of A4, written in a 12-point typeface plus 1 additional A4 page of attachments. Please begin the entry with a 100-word summary of why your chosen candidate should be Apprentice/Newcomer of the Year.  

B) Support Person of the Year

This category is for non-managers working in any contact centre support function (eg. HR, Comms, Training, IT, Facilities, etc). The judges will be looking for evidence of enthusiasm, willingness, adaptability, determination and vocational competence, in either a full or part time capacity. Submissions should be no more than 2 sides of A4 written in a 12-point typeface plus 1 x A4 attachment. You will also need to start your submission with a 100-word summary of why your candidate should be Support Person of the Year.

C) Sales Agent of the Year 

This category is for individuals working at advisor grade in a sales capacity. It is appropriate for agents/advisors who have demonstrated exceptional levels of sales and vocational competence, in either a full or part time capacity. Entrants must demonstrate consistently high performance as an agent/advisor, achieve consistently strong results and make a real difference to their organisation. Submissions should be no more than 2 sides of A4 in a 12-point typeface plus 1 A4 attachment. Please start your submission with a 100-word summary of why your candidate should be Sales Agent of the Year.

D) Customer Service Representative of the Year

This category is for individuals working at advisor grade who have demonstrated exceptional levels of service and vocational competence, in either a full or part time capacity. The winner will be someone who goes above and beyond his or her day-to-day responsibilities to provide excellent customer service and support to their colleagues. Entrants must demonstrate consistently high performance as an adviser, achieve consistently strong results and make a real difference to their organisation. Submissions should be no more than 2 sides of A4 in a 12-point typeface plus 1 A4 attachment. Please start your submission with a 100-word summary of why your candidate should be voted Customer Service Representative of the Year.

E) Team Leader of the Year

This category is open to individuals who have been employed in the role for a minimum of six months and who demonstrate exceptional leadership, first-line management skills and vocational competence, in either a full or part time capacity. The Team Leader of the Year is a professional and inspirational person who leads by example and takes responsibility for the team. They ensure their colleagues’ experience of work is always a positive one. Entrants must demonstrate strong leadership, be results oriented, with a commitment to staff development, and have evidence of guiding their team to consistently high performance. Submissions should be no longer than 3 sides of A4 written in a 12-point typeface. Plus up to 2 sides of A4 attachments will also be accepted. Please begin your submission with a 100-word summary of why your candidate should be Team Leader of the Year.

F) Trainer of the Year

This category is seeking a professional trainer who applies best practice in learning theory to deliver training and development that achieves organisational objectives. The winner will take their role extremely seriously, training is meticulously planned and learning theory is applied with precision in order to get the best out of the people. Activity is tailored to the individual’s needs but also helps achieve departmental group objectives. This person’s training programmes have made a difference not only to individuals’ career objectives and the organisation, but also the participants’ quality of life and outlook. The winner is not averse to trying innovative new techniques to train and coach employees in a controlled environment. Submissions should be no longer than 3 sides of A4 written in a 12-point typeface. Plus up to 2 sides of A4 attachments will also be accepted. Please begin your submission with a 100-word summary of why your candidate should be Trainer of the Year.

G) Support Manager of the Year

Open to individuals who have been managing the operational requirements of a contact centre for a minimum of six months. This can be from within any functional department eg. HR/Comms/Engagement or IT/MI/Facilities. The category looks to reward exceptional management skills and vocational competence in either a full or part-time capacity. The winner's support management ensures consistently high performance of the centre and combines a commitment to the delivery of organisational objectives with an efficient and effective service. The winner will have successfully implemented innovative strategies that impact positively on the wider organisation and have a commitment to the continuous improvement of centre, staff and self. Submissions should be no more than 6 sides of A4 written in a 12-point typeface. Up to 3 additional A4 pages of attachments will be accepted. Please begin your entry with a 100-word summary of why your candidate should be Support Manager of the Year.

H) Contact Centre Manager of the Year  

Open to managers who have been line managing team leaders within a contact centre for a minimum of six months, this category looks to reward innovation, broad management skills and vocational competence in either a full or part-time capacity. The winner demonstrates exceptional leadership, ensures consistently high performance of the centre, communicates and shares the company’s vision/mission, and combines a commitment to the delivery of organisational objectives with an efficient and effective service. The winner will have successfully implemented innovative strategies that impact positively on the wider organisation and have a commitment to the continuous improvement of centre, staff and self. Submissions should be no more than 6 sides of A4 written in a 12-point typeface. Up to 3 additional A4 pages of attachments will be accepted. Please begin your entry with a 100-word summary of why your candidate should be Contact Centre Manager of the Year.

I) Contact Centre Leader/Senior Manager of the Year  

Open to senior contact centre personnel who have been managing contact centre managers within a contact centre for a minimum of six months, this category looks to reward exceptional management skills and vocational competence in either a full or part-time capacity. The winner demonstrates ensures consistently high performance of the centre, communicates and shares the company’s vision/mission, and combines a commitment to the delivery of organisational objectives with an efficient and effective service. The winner will have successfully implemented innovative strategies that impact positively on the wider organisation and have a commitment to the continuous improvement of centre, staff and self. Submissions should be no more than 6 sides of A4 written in a 12-point typeface. Up to 3 additional A4 pages of attachments will be accepted. Please begin your entry with a 100-word summary of why your candidate should be Contact Centre Leader/Senior Manager of the Year.

Click here to review the judging criteria for the Individual categories.