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2016 Finalist List

We are delighted to announce the finalists of the 2016 Welsh Contact Centre Awards are:

Individual Categories

SUPPORT PERSON OF THE YEAR: IT MI FACILITIES   
Sponsored by
 
  • Purvashree Souza – Connect 2 Cardiff
  • Kim Jenkins – Legal & General
  • Rachel Roberts – Gladiator
  • Neil Ball – CGI
  • Nicola Thomas – Molson Coors Brewing Company
 
SUPPORT PERSON OF THE YEAR: HR COMMS ENGAGEMENT
Sponsored by 
 
TRAINER OF THE YEAR
Sponsored by 
 
SALES AGENT OF THE YEAR
Sponsored by 
 
Customer Service Representative OF THE YEar
Sponsored by
 
 
APPRENTICE OF THE YEAR
Sponsored by 
TEAM LEADER OF THE YEAR
Sponsored by 
 
SUPPORT Manager OF THE YEAR
Sponsored by 
 
CONTACT CENTRE Manager OF THE YEAR
Sponsored by 
 
Senior contact centre manager OF THE YEAR
Sponsored by 
  • Dave Lewis – Barclays Partner Finance
  • Ross Flanigan – Deloitte

Company Categories

PEOPLE DEVELOPMENT   
Sponsored by  
 
SUPPORT TEAM OF THE YEAR: IT MI FACILITIES
Sponsored by 
SUPPORT TEAM OF THE YEAR: HR COMMS RESOURCES
Sponsored by 
 
BEST USE OF TECHNOLOGY
Sponsored by
          
  • Blackhorse Finance
  • Dwr Cymru
  • Gladiator

CUSTOMER ENGAGEMENT

Sponsored by 
DIVERSE WORKPLACE
Sponsored by 
PEOPLE ENGAGEMENT
Sponsored by 
 
PERFORMANCE & QUALITY
Sponsored by 
OUTSOURCED CONTACT CENTRE OF THE YEAR
Sponsored by 
  • CGI
  • Conduit
  • Connect Assist
  • Firstsource Solutions
 
CONTACT CENTRE OF THE YEAR (INHOUSE)
Sponsored by
 
Small Contact Centre of the Year
 
Medium Contact Centre of the Year
 
Good luck to all!