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Welsh Contact Centre Awards 2012

The Welsh Contact Centre Awards 2012 were held on Thursday 21 February 2013 at Cardiff City Stadium. 
Hosted by comedy actor David Walliams, these prestigious annual awards were attended by over 640 industry professionals, who celebrated excellence within the Welsh contact centre and shared service industry. 

Best Customer Service Representative: Chloe Thomas - Tesco
Sales Agent of the Year: Gary Bunce - HSBC
Support Person of the Year: Joint - Mitzi Henderson - British Gas & Paul Phillips - Logica
Trainer of the Year: Carolyn Lloyd - Northcliffe Media
Team Leader of the Year: James White - EE
Manager of the Year - Under 100 Staff: Mark Davies - BT
Manager of the Year - Over 100 Staff: Julie Hourihan - Lloyds Banking Group
Best Use of Technology: Caerphilly County Borough Council
People Development: Admiral EUI
Best Community Initiative: Barclaycard Loans
Customer Retention Award: Tesco
Support Team of the Year: British Gas
Shared Service Initiative: Deloitte
Outsourced Contact Centre: Firstsource Solutions
Small Contact Centre of the Year: Student Finance Wales
Medium Contact Centre of the Year: ING Direct
Large Contact Centre of the Year: Virgin Media

Sales Agent of the Year: Daniel Matthews - Admiral 

Team Leader of the Year: Zoe Ross - Barclaycard Loans 
Support Team of the Year: RCN Direct

To view winning entries and photos from the event please visit

Thanks to all of our finalists and sponsors for taking part in the awards and for making this such a dynamic industry to be part of.  

Calls to entry for the Welsh Contact Centre Awards 2013 will begin in early September. We look forward to receiving your entries soon and celebrating with you in style in the New Year.

Best wishes,

Sandra Busby
Managing Director
Welsh Contact Centre Forum